Welcome to the Returns & Refunds Policy for ms7.com.pk. Our goal is to ensure your complete satisfaction with every purchase.

1. Timeframe & Eligibility

  • You may request a return within [7/14/30] calendar days of delivery.

  • Returns are accepted only for items that are unused, in their original packaging, with all tags and accessories intact.

  • To initiate a return, please contact our support team within the specified period and provide your order number and photos (if applicable).

2. Non-Returnable Items
We DO NOT accept returns for:

  • Items marked “Final Sale” or heavily discounted/clearance items.

  • Personalized, custom-made, or perishable goods (if applicable).

  • Hygiene products and personal care items (if applicable).

3. Defective or Incorrect Items
If you receive a wrong or defective item, please notify us within [2–5] calendar days. We’ll arrange a return at our expense, and once returned, you may choose a replacement or full refund to the original payment method.

4. Return Approval & Process

  • Returns must be pre-approved by our support team.

  • Pack the product securely in original packaging (if possible). Clearly note your order number.

  • Use the return label we provide or ship via a tracked, insured courier.

5. Refunds & Exchanges

  • Once we inspect and approve your return, we’ll process your refund within [3–10] business days.

  • Refunds are issued to the original payment method unless otherwise agreed.

  • If you prefer an exchange or store credit, please specify upon return request.

6. Shipping Costs

  • For defective or incorrect items, we cover return shipping.

  • For change-of-mind returns, return shipping costs are borne by you (unless stated otherwise).

7. Contact Information
To initiate a return, or if you have questions, contact us:
Email: support@ms7.com.pk
Phone: (+92 321 0471199)